Last Updated: January 27, 2026
1. Introduction
Welcome to MyCare Mentors. We are committed to protecting your personal information and your right to privacy. This policy describes how we collect, use, and share your information when you visit our website or use our mentoring services.
2. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked to you ("Personal Information").
- Identifiers: Name, email address, phone number, and account credentials.
- Mentoring Data: Information you provide during intake or sessions, such as goals, challenges, and professional/personal background.
- Sensitive Information: Depending on your program, this may include health-related insights or wellness data. We only process this with your explicit, affirmative consent.
- Technical Data: IP address, browser type, and usage patterns collected via cookies.
3. How We Use Your Information
We process your data to:
- Facilitate mentoring matches and communication.
- Manage your account and provide customer support.
- Send service updates and, with your consent, marketing materials.
- Ensure the security of our platform and prevent fraud.
4. Sharing with Third Parties
We do not sell your personal data. We only share information with Service Providers (processors) who help us operate our business, such as:
- Video Conferencing: For hosting mentoring sessions.
- Payment Processors: To securely handle billing.
- CRM & Analytics: To manage client relationships and improve our site performance.
5. Your Rights & Choices (2026 Compliance)
Under current laws (including CCPA/GDPR), you have the following rights:
- Right to Know/Access: Request a copy of the data we hold about you.
- Right to Correct: Request that we fix inaccurate information.
- Right to Delete: Request the deletion of your personal data.
- Opt-Out of Tracking: We honor "Global Privacy Control" (GPC) signals from your browser.
- Health Data Statement: If you contest the accuracy of health-related data we hold, you have the right to provide a written statement for our records.
6. Data Security & Retention
We implement industry-standard security measures, including multi-factor authentication (MFA) and end-to-end encryption for sensitive communications. We retain your data only as long as necessary to provide our services or comply with legal obligations.
7. Contact Us
If you have questions about this policy or wish to exercise your rights, please contact our Data Protection Lead:
- Email: getstarted@mycarementors.com
- Address: 3312 Robbins Road, Springfield, IL 62704